Tuesday, October 25, 2011

MBTA lost-and-found

So, I lost my room key on Saturday. It happened to be when I was bringing a friend to Logan Airport - so that key could be anywhere at Kenmore station, on a Green Line car, at Government Center, on a Blue Line car, at Airport Station, on a Massport shuttle bus, at Logan, on a Silver Line bus, at South Station, on a Red Line car, at Park Street Station, or on a second Green Line car.

So I, of course, tried to contact lost-and-found. Logan's lost-and-found is run by the state police and is highly efficient. There's an online form to use and you can view a list of items on their website.

The MBTA is not so helpful. The main number given on the website - (617) 222-3200 - just goes to their phone directory with no convenient lost-and-found option. The South Station number goes to an answering machine even during business hours.

What are useful are the individual line numbers. Each colored line maintains its own lost-and-found, and they are manned and have helpful operators. But the numbers are not publicly available! You have to get them from an attendant at a manned station like Park Street, Airport, or Kenmore.

For your convenience, here are the numbers:
Blue: (617) 222-5533
Orange: (617) 222-5403
Green: (617) 222-5220 (also 617-222-6070 at Riverside)
Red: 617-222-5099 (formerly -5231 and -6494)
Silver: (617) 222-2432


The commuter rail and ferries have their own numbers which can be found here.

10 comments:

Judeth Van Hamm said...

Thank you

Judeth Van Hamm said...

Thank you. This post led to a real person to talk with.

levi said...

Updated Red Line number:617-222-6494

The EGE said...

Thank you Levi; I've updated the post.

Katie Waltemyer said...

Thank you for posting this! I waited on the main line forever until I found this post and was instantly connected with someone.

Thomas Graham said...

Does anyone know where I can find the lost and found for the #47 bus?

The EGE said...

Thomas: the only number I can find is the main number, (617) 222-3200. However, if you ask the agents at Park Street or Airport, they may be able to get you the specific bus number.

dtb said...

Red line number has changed again - 617-222-5099

Greg said...

The Green Line has another lost and found (at the Riverside office) that can be reached at 617-222-6070. Best not to call that one during rush hour; they sometimes get busy with other stuff and don't answer.

The EGE said...

Greg: Thanks, I've added it to the list.